We want all of our customers to be confident that they can safely and securely shop at our e-store. We treat every shipment with the utmost of care. Since 2008 we have shipped across Canada, the USA, China, Russia and around the globe.
If for any reason you are not happy with your purchase, please, contact us by This email address is being protected from spambots. You need JavaScript enabled to view it.or by telephone 613-440-4770 and toll free 1-888-414-1832
You can purchase with confidence from the Jamaican Me Crazy Coffee Company Ltd and if you have any problem or question please let us know.
David & Marlene
Security and Privacy
We utilize a number of software and hard methods to ensure your privacy and security. Our Privacy and Security Policy provides full details.
Ordering
We process orders within 1 business day and you can contact us concerning your order by email or toll free 1-888-414-1832 Monday to Friday 8 am to 4 pm Eastern Standard Time. Email is the best method as we will have all of your information in front of us to help.
We do not charge sales tax as consumer sized packaged coffee as ours is exempt from Harmonized Sales Tax. Items other than coffee may be taxable and this, along with the tax portion of your shpping (if applicable) will be displayed in your cart and on your purchase invoice emailed to your email of record.
Payments
We accept credit card and Paypal. Credit card purchases are handled directly in our website or you may select Paypal to use a Paypal account or debit card with Paypal during checkout. All payment transactions are secured with encryption and we do not store, view or retain your payment account information.
Currency conversion
Rates are provided by the European Central Bank. Credit card purchasers should consult their issuer's rates for the exact cost. Paypal purchasers will be given the exact charge in their home currency at the Paypal payment gateway prior to payment.
Shipping
YES! We ship outside of Canada. All orders are shipped insured by Canada Post or UPS as you choose. Please check Canada Post and UPS websites for insurance coverages for outside of Canada and the USA. During the checkout you will be provided with your shipping choices and exact cost. Options range from basic parcel to Next A.M. delivery. Next A.M. and Next Day by UPS orders must be placed before 3 p.m. Eastern Standard Time.
We do not mark up our shipping costs or add handling fees. Your shipping cost is what we pay. The tax portion of your shipping cost is shown for you. We do not collect that tax as it is charged to us by Canada Post and we want you to know how much tax you are paying.
International orders please note, there may be additional costs assessed by your home customs or tax authorities.
Orders to the United States typically attract no additional costs but please check with US Customs and your shipper of choice.
Return policy
Orders may be cancelled and refunded in full provided the order has not yet shipped.
If you decide that you do not want your purchase, unopened product may be returned within 15 days and a refund, less original shipping, will be issued upon determining that the returned product is saleable. If the return is due to an error by us, for example wrong item, we will cover the cost of return shipping. If you are unhappy with your order please contact us.
Please contact us for an RMA number before returning product. Returns without a valid RMA number cannot be accepted. If you have any questions about our return policy This email address is being protected from spambots. You need JavaScript enabled to view it. prior to placing an order.
